Last Updated: May 26, 2025

Welcome to themotiv8.com a multi-vendor e-commerce platform owned and operated by Motiv8 Digital Services Private Limited, a company incorporated under the Companies Act, 2013, with its registered office at Tahseen Ganj, Opp V Mart, Chowk, Lucknow, Uttar Pradesh, India . By accessing or using the Website, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use the Website.

1. General
1.1. These Terms govern your access to and use of the Website, including any services, content, or products offered through it. The Website operates as a multi-vendor platform, connecting buyers with multiple sellers (“Vendors”) offering various products and services.
1.2. We reserve the right to modify these Terms at any time. Any changes will be effective upon posting on the Website. Your continued use of the Website after such changes constitutes acceptance of the revised Terms.
1.3. You must be at least 18 years old or have the consent of a legal guardian to use the Website. By using the Website, you represent that you meet these eligibility requirements.

2. User Accounts
2.1. To access certain features of the Website, such as placing orders or tracking purchases, you may need to create an account by providing accurate and complete information, including your name, email address, and contact details.
2.2. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.
2.3. You agree to notify us immediately of any unauthorized use of your account or any breach of security.
2.4. We reserve the right to suspend or terminate your account if we suspect fraudulent, abusive, or illegal activity.

3. Vendor Responsibilities
3.1. Vendors on the Website are independent entities responsible for the products they list, including their quality, authenticity, and compliance with applicable laws.
3.2. We act solely as an intermediary platform facilitating transactions between Users and Vendors. We do not endorse or guarantee the quality, safety, or legality of products listed by Vendors.
3.3. Vendors are responsible for fulfilling orders, handling returns, and addressing customer complaints in accordance with these Terms and applicable laws.

4. Ordering and Payments
4.1. All product listings on the Website, including prices, descriptions, and availability, are subject to change without notice. We and our Vendors strive to provide accurate information but are not liable for errors or omissions.
4.2. By placing an order, you agree to pay the total amount, including product price, taxes, and any applicable shipping charges, as displayed at checkout.
4.3. Payments can be made through various methods available on the Website, such as credit/debit cards, net banking, UPI, or cash on delivery (where applicable). All payments are processed through secure third-party payment gateways.
4.4. Orders are subject to acceptance by the Vendor. You will receive an order confirmation via email or SMS upon successful placement.

5. Shipping and Delivery
5.1. Delivery timelines and shipping charges vary based on the Vendor, product, and location. Estimated delivery times are provided at checkout but are not guaranteed.
5.2. We and our Vendors are not liable for delays due to unforeseen circumstances, including but not limited to natural disasters, strikes, or courier service issues.
5.3. You are responsible for providing accurate delivery information. We are not responsible for failed deliveries due to incorrect addresses or unavailability of the recipient.

6. User Conduct
6.1. You agree not to use the Website for any unlawful or prohibited purpose, including but not limited to:

Posting false, misleading, or defamatory content.
Engaging in fraudulent activities or impersonation.
Uploading viruses or malicious code that may harm the Website or its Users.
6.2. You agree to comply with all applicable laws, including the Information Technology Act, 2000, and the Consumer Protection Act, 2019.

7. Intellectual Property
7.1. All content on the Website, including text, images, logos, and software, is the property of Motiv8 Digital Services Private Limited or its licensors and is protected by intellectual property laws.
7.2. You may not reproduce, distribute, or modify any content from the Website without prior written consent from us.
7.3. Vendors retain ownership of their product images and descriptions but grant us a non-exclusive license to display such content on the Website.

8. Limitation of Liability
8.1. The Website and its services are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the Website’s functionality, accuracy, or availability.
8.2. To the fullest extent permitted by law, we and our Vendors are not liable for any indirect, incidental, or consequential damages arising from your use of the Website or purchase of products.
8.3. Our total liability for any claim arising from these Terms shall not exceed the amount paid by you for the specific product or service in question.

9. Indemnity
9.1. You agree to indemnify and hold harmless Motiv8 Digital Services Private Limited, its affiliates, Vendors, and their respective officers, directors, and employees from any claims, losses, or damages arising from your breach of these Terms or misuse of the Website.

10. Privacy Policy
10.1. Your use of the Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review the Privacy Policy on the Website for details.

11. Governing Law and Dispute Resolution
11.1. These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts in Lucknow, Uttar Pradesh.
11.2. We encourage resolving disputes amicably. You may contact our customer support team at support@themotiv8.com for assistance before initiating legal proceedings.

12. Force Majeure
12.1. We and our Vendors are not liable for failure to perform obligations under these Terms due to events beyond our reasonable control, such as natural disasters, government regulations, or technical failures.

13. Termination
13.1. We reserve the right to terminate or suspend your access to the Website at our discretion, without notice, for conduct that violates these Terms or is harmful to other Users, Vendors, or us.

14. Contact Information
14.1. For any questions, complaints, or feedback regarding these Terms or the Website, please contact us at:

Email: support@themotiv8.com
Address: Motiv8 Digital Services Private Limited, Tahseen Ganj, Opp V Mart, Chowk, Lucknow, Uttar Pradesh, India 226003
Our customer support team is available to assist you during business hours (Monday to Saturday, 9 AM to 6 PM IST).

15. Miscellaneous
15.1. These Terms constitute the entire agreement between you and Motiv8 Digital Services Private Limited regarding the use of the Website.
15.2. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15.3. Our failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.

By using themotiv8.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for choosing themotiv8.com for your shopping needs!