Welcome to themotiv8.com, your trusted e-commerce platform for a wide range of products including apparel, home accessories, kitchen items, electrical and electronic items, footwear, mobile phones, gadgets, and more. At themotiv8.com, we strive to ensure customer satisfaction with every purchase. Our Return and Refund Policy is designed to make your shopping experience seamless and hassle-free. Please read this policy carefully to understand your rights and obligations regarding returns and refunds.

1. General Return Policy
We offer a 2-day return policy for most products purchased on themotiv8.com, including general items such as jeans, t-shirts, home accessories, kitchen items, electrical/electronic items, and footwear, unless otherwise specified. The 2-day period begins from the date of delivery of the product to you or your designated recipient. To be eligible for a return, the item must meet the following conditions:

Unused and Unaltered: The item must be unused, in its original condition, with all tags, labels, and packaging intact.
Original Packaging: The item must be returned in its original packaging, including any accessories, manuals, or freebies provided with the purchase.
Proof of Purchase: A valid proof of purchase, such as the order confirmation email or invoice, must accompany the return request.
Return Request: You must initiate a return request within 2 days from the date of delivery by contacting our customer support team via email at support@themotiv8.com or through the “My Orders” section on our website.

Once your return request is approved, we will provide instructions for returning the item to our designated warehouse. You are responsible for ensuring the item is securely packaged to prevent damage during transit. We recommend using a trackable courier service for returns.

2. Non-Returnable Items
At themotiv8.com, we prioritize hygiene and customer safety. As such, undergarments (including but not limited to lingerie, innerwear, briefs, boxers, and socks) are strictly non-returnable under any circumstances. This policy applies regardless of whether the item is unused or in its original packaging, as we cannot resell undergarments due to hygiene concerns. Please ensure you select the correct size and product before purchasing undergarments, as no exceptions will be made to this policy.

3. Open-Box Policy for Mobile Phones, Gadgets, and Footwear
To provide flexibility and ensure customer satisfaction, we offer an open-box return policy for specific product categories, including mobile phones, gadgets, and footwear. This policy allows you to open and inspect the product before deciding to return it, provided the return is initiated within the 2-day return window. The following conditions apply:

Mobile Phones and Gadgets:

The product must be in like-new condition with no visible signs of use, damage, or wear.
All accessories, cables, chargers, manuals, and original packaging must be included in the return.
The device must not have been activated, set up with personal accounts, or used beyond basic inspection (e.g., powering on to check functionality).
Any tampering with the device’s hardware or software (e.g., rooting, jailbreaking, or unauthorized modifications) will void the return eligibility.

Footwear:

Footwear may be tried on indoors to check for fit and comfort but must not show signs of outdoor use, such as worn soles, dirt, or scuffs.
The original box, tags, and any additional accessories (e.g., extra laces) must be included in the return.
Footwear must be returned in a clean and undamaged condition.

To initiate an open-box return, contact our customer support team within 2 days of delivery. We reserve the right to inspect returned items to ensure they meet the open-box policy criteria. If the item does not meet these standards, the return request may be denied, and the item will be sent back to you at your expense.

4. Refund Process
Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund request. If approved, your refund will be processed within 7-10 business days, depending on your original payment method. Refunds will be issued as follows:

Original Payment Method: Refunds will be credited to the original payment method used for the purchase (e.g., credit/debit card, UPI, net banking, or wallet).
Gift Cards or Store Credit: If the purchase was made using a gift card or store credit, the refund will be issued as store credit to your themotiv8.com account.
Cash on Delivery (COD): For COD orders, refunds will be processed via bank transfer to the customer’s provided bank account. You will need to provide accurate bank details (account number, IFSC code, and account holder name) to facilitate the refund.

Please note that shipping charges, COD charges, or any other additional fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item delivered).

5. Defective or Damaged Items
If you receive a defective, damaged, or incorrect item, please contact our customer support team immediately within 2 days of delivery. Provide clear photos or videos of the issue along with your order details to expedite the process. For defective or damaged items, we offer the following options:

Replacement: If a replacement is available, we will ship a new item at no additional cost to you.
Refund: If a replacement is not available, we will issue a full refund, including any shipping charges, to your original payment method or as store credit, based on your preference.

Please do not use the defective or damaged item, as this may affect your eligibility for a replacement or refund.

6. Return Shipping
For eligible returns, themotiv8.com may provide a prepaid return shipping label, depending on the reason for the return. If the return is due to an error on our part (e.g., wrong item, defective product), we will cover the return shipping costs. For returns due to customer preference (e.g., change of mind, incorrect size ordered), you may be responsible for the return shipping charges. Please contact our customer support team for clarification before shipping the item back.

7. Exceptions and Special Cases
Certain products may have specific return conditions based on their nature or promotional terms. These will be clearly mentioned on the product page or during checkout. For example:

Sale or Discounted Items: Items purchased during sales or with special discounts may be eligible for store credit only instead of a cash refund.
Bulk Orders: Large or bulk orders may have different return timelines or conditions, which will be communicated at the time of purchase.

If you have any questions about a specific product’s return eligibility, please reach out to our customer support team before placing your order.

8. How to Initiate a Return
To initiate a return, follow these steps:

Log In: Visit themotiv8.com and log in to your account.
Go to My Orders: Navigate to the “My Orders” section and select the order containing the item you wish to return.
Request Return: Click on the “Return” option and fill out the return request form, specifying the reason for the return.
Await Approval: Our team will review your request and provide return instructions within 24-48 hours.

Alternatively, you can contact our customer support team at support@themotiv8.com or call our helpline number (available on the website) for assistance.

9. Contact Us
If you have any questions or need assistance with our Return and Refund Policy, please contact our customer support team:

Email: support@themotiv8.com
Helpline: Available on themotiv8.com under the “Contact Us” section
Live Chat: Available on our website during business hours

We are committed to resolving your concerns promptly and ensuring a positive shopping experience.

10. Policy Updates
themotiv8.com reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our return and refund procedures.
Thank you for shopping with themotiv8.com. We value your trust and are here to assist you every step of the way.
Last Updated: May 26, 2025